Issue Your message could not be sent. The user %user% is not allowed to send email

[SubPixel]

Hi all,

i'm running Plesk Onyx version 17.0.17 Update 18

I've tried using both Postfix and Qmail, Dovecot and Courier.
When i keep the outgoing email limits enabled, no one user is able to send emails using php_mail().

The message i have in mail log is:
Your message could not be sent. The user %user% is not allowed to send email.
(where %user% is the Subscription username)

I'm going to post asap the log, i can't access my server atm.
Does any one had this issue?

Regards,
Pietro.

 

[IgorG]

Looks like that %user% reached outgoing email limit. Have you checked it?

Also you can add %user% to whitelist using the command below:

# /usr/local/psa/admin/sbin/mailmng-outgoing --add-to-whitelist --sysuser=username

 

[SubPixel]

Looks like that %user% reached outgoing email limit. Have you checked it?

Also you can add %user% to whitelist using the command below:

# /usr/local/psa/admin/sbin/mailmng-outgoing --add-to-whitelist --sysuser=username

Hi, Plesk tells me that no use reached the limit.. How can i check the single user using command line?
Already tried with the white list, nothing changes.

Yesterday i found in the log that "psa-courier-imap-xxx" was missing, tried installing it, tried moving to Dovecot, tried back to Courier, no error messages for component not found but email not going out for the same reason (limits)..

 

[SubPixel]

Mar 15 10:22:15 webc1-hv1-gra journal: plesk sendmail[491786]: handlers_stderr: DATA REPLY:554:5.7.0 Your message could not be sent. The user tessit is not allowed to send email.
Mar 15 10:22:15 webc1-hv1-gra journal: plesk sendmail[491786]: handlers_stderr: REJECT
Mar 15 10:22:15 webc1-hv1-gra journal: plesk sendmail[491786]: REJECT during call 'limit-out' handler
Mar 15 10:22:17 webc1-hv1-gra py_limit_out[491791]: ERROR Rejecting message: system user uid='10044' is not allowed to send mail
Mar 15 10:22:17 webc1-hv1-gra journal: plesk sendmail[491790]: handlers_stderr: DATA REPLY:554:5.7.0 Your message could not be sent. The user tessit is not allowed to send email.#012REJECT
Mar 15 10:22:17 webc1-hv1-gra journal: plesk sendmail[491790]: REJECT during call 'limit-out' handler
Mar 15 10:30:57 webc1-hv1-gra py_limit_out[492174]: ERROR Rejecting message: system user uid='10038' is not allowed to send mail
Mar 15 10:30:58 webc1-hv1-gra journal: plesk sendmail[492173]: handlers_stderr: DATA REPLY:554:5.7.0 Your message could not be sent. The user servic is not allowed to send email.#012REJECT
Mar 15 10:30:58 webc1-hv1-gra journal: plesk sendmail[492173]: REJECT during call 'limit-out' handler
Mar 15 10:33:17 webc1-hv1-gra py_limit_out[492264]: ERROR Rejecting message: system user uid='10020' is not allowed to send mail
Mar 15 10:33:17 webc1-hv1-gra journal: plesk sendmail[492263]: handlers_stderr: DATA REPLY:554:5.7.0 Your message could not be sent. The user accors is not allowed to send email.#012REJECT
Mar 15 10:33:17 webc1-hv1-gra journal: plesk sendmail[492263]: REJECT during call 'limit-out' handler

as you can see more users have the same problem..

 

[IgorG]

REJECT during call 'limit-out' handler

Try to disable outgoing email limit. Will it work as expected?

 

[SubPixel]

Try to disable outgoing email limit. Will it work as expected?

As i said in my first post:

When i keep the outgoing email limits enabled, no one user is able to send emails using php_mail().

if i disable the limits all the emails start working

 

[IgorG]

Do you have Allow users and scripts to use Sendmail option enabled in Tools & Settings > Mail Server Settings ?

 

[SubPixel]

Do you have Allow users and scripts to use Sendmail option enabled in Tools & Settings > Mail Server Settings ?

Yes, i have. I tried disabling it, send an email, enable again, try again to send but nothing, same error.

 

[SubPixel]

Checking the outgoing monitor of the users from the log they are all as the following screenshots.
No limit reached...

 

[SubPixel]

#Bump