Question 2 email addresses

[AlanFallow]

Server operating system version

Ubuntu

Plesk version and microupdate number

Plesk obsidian

Good morning.
Is it possible for me to setup google Mx records for say admin@domain.com
And also forward a different email say info@domain.com to another email.

I have managed the google part but the second redirect is a problem.
Many thanks.

 

[Bitpalast]

It is not possible to have a separate MX entry for one ore more email addresses. You will need to create a forwarding configuration on the receiving mail server to the "other" mail address.

 

[AlanFallow]

Would you recommend staying with the plesk email then. I was getting cert problems etc. Just wasn't sure about it. I have Google workspace Pro.

 

[Bitpalast]

The community won't be able to tell you what is best for your business. Email through Plesk works like a charm, but Google Workspace can do different things, so you'll need to decide that on your own.

Certificate issues with email are almost always caused by using the wrong hostname or domainname. For example if you have a domain.tld, but you address the server with imap.domain.tld or smtp.domain.tld the certifiate won't work, because it only covers domain.tld.

 

[AlanFallow]

Hi Peter
Thanks for the advice
I have deleted the account from thunderbird and re added it and all seems fine just now. Will now see if forwarding works.
Thanks again.

 

[AlanFallow]

Hi
well as expected mail works fine. Forwarding doesnt. I have tried 2 different email addresses and both dont forward. Is there maybe a setting i am missing. The mail server installed is
Postfix
Thanks

 

[Bitpalast]

What is the error message?

 

[AlanFallow]

Im not getting any messages at all do i disable mailbox for forwarding?

 

[Bitpalast]

How do you know that forwarding does not work when you don't get any messages? Have you checked the server's maillog /var/log/maillog (/mail.log)?

 

[AlanFallow]

Im not getting any messages into the test email and the other chap has been saying he doesnt get either.
Sorry where exactly can i find that log in plesk. Not too familiar with it

 

[AlanFallow]

looking in logs directory but no mail one.

 

[Bitpalast]

If you are unfamiliar with Linux and don't find /var/log/maillog, you can try to install the Log Browser extension:


Then you can search the logs in the graphical user interface of Plesk.

You'll need some log entry for your forwarding attempts, else it is not possible to determine the cause why a mail is not delivered to the recipient. However, most often recipients get the mail, but get it in their junk folder so that they don't see it right away.

 

[AlanFallow]

Hows about these Nothing in Spam

2022-11-19 19:17:23	INFO	postfix/smtpd [3188729]	disconnect from mail-lf1-f47.google.com[209.85.167.47] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
2022-11-19 19:16:52	INFO	postfix/qmgr [3144079]	6FBD549C5: removed
2022-11-19 19:16:52	INFO	postfix/smtp [3188946]	6FBD549C5: to=<alanfallow@gmail.com>, relay=gmail-smtp-in.l.google.com[142.250.27.27]:25, delay=0.52, delays=0.01/0/0.24/0.27, dsn=2.0.0, status=sent (250 2.0.0 OK 1668885412 tc26-20020a1709078d1a00b0078de51e1c3dsi4940059ejc.840 - gsmtp)
2022-11-19 19:16:52	INFO	postfix/qmgr [3144079]	6FBD549C5: from=<SRS0=RqWt=3T=gmail.com=alanfallow@morayscouts.org.uk>, size=8325, nrcpt=1 (queue active)
2022-11-19 19:16:52	INFO	postfix/qmgr [3144079]	B3B3F49C2: removed
2022-11-19 19:16:52	INFO	postfix/pipe [3188929]	B3B3F49C2: to=<alan@morayscouts.org.uk>, relay=plesk_virtual, delay=0.73, delays=0.42/0/0/0.3, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
2022-11-19 19:16:52	INFO	postfix/cleanup [3188922]	6FBD549C5: message-id=<CAC3mBC+19cXjrD4AqFV-D5zkWju=fXMNyOztyMGErvOCYu7AwA@mail.gmail.com>
2022-11-19 19:16:52	INFO	postfix/pickup [3186172]	6FBD549C5: uid=30 from=<SRS0=RqWt=3T=gmail.com=alanfallow@morayscouts.org.uk>
2022-11-19 19:16:52	INFO	plesk-sendmail [3189146]	S3189135: dk_sign: stderr: PASS
2022-11-19 19:16:52	INFO	plesk-sendmail [3189140]	S3189135: check-quota: stderr: SKIP

 

[Bitpalast]

The log excerpt does not show anything wrong. Could you maybe describe in detail from where you are sending mail to where? I also recommend to remove the mail addresses from your post for privacy reasons.

 

[AlanFallow]

i email i am forwarding to a Bt email address and another to a google email address.
In general I dont have mailbox ticked and use to log into plesk unticket.
I forwarding I have turn on forwarding ticked and email in the box to forward it to.
Basically thats it Im sure it worked before.Thanks.

 

[Bitpalast]

I am sorry, I don't understand this.

 

[AlanFallow]

If you want and have time I could give you access

 

[AlanFallow]

Have enabled mailbox and the email is arriving there. Its the forwarding thats not working then for defo.

 

[Bitpalast]

I am sorry, I do not provide individual support. But you can open a ticket with official Plesk support:

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

They can check the issue directly on your server.

 

[AlanFallow]

Hi its an ionis server so will go to them.
Thanks anyway.