how do i troubleshoot poppassd?

[crisantov]

we're having problem changing password from horde, we've already opened port 106 from window2003 server firewall, we can see that the poppassd service is running, but we keep on having this prompt from horde " Failure in changing password on poppassd server: No prompt returned from server. " any idea?

 

[Denis Sirochenko]

Hello,

Please check your Parallels Plesk Panel version, for the issue you described was observed in Parallels Plesk Panel 7.6 for Windows. The following Knowledge Base article shows how to deal with it:

[FIX] Cannot change mailbox password using Horde
http://kb.odin.com/en/1539

Regards,
Denis.

 

[crisantov]

Thanks for the reply, i posted it in version 8.6 because that is what we're using.

The service is running in our windows2003 server

but the only responding telnet command is at port 8106 since my poppassd backend.php setting points to that port, when we try to change it to port 106 and restarted the poppassd service there are no response for port 106 even though the service is running and firewall opened port 106.