Message stuck in queue. Gets redelivered many times

[ramuva]

Hello everyone,

I've had a complaint from a user (same messages is being delivered over and over again).
quick googling revealed similar problem for some german guy:
http://www.plesk-forum.de/viewtopic.php?f=15&t=1437

I've had similar log entries:
---------------------------
May 27 03:38:45 domain postfix/qmgr[3306]: F27E5D6C006C: from=<www-data@mail.bc.lt>, size=90965, nrcpt=1 (queue active)
May 27 03:38:45 domain postfix-local[9806]: postfix-local: from=www-data@mail.bc.lt, to=info@domain.lt, dirname=/var/qmail/mailnames
May 27 03:38:45 domain postfix-local[9806]: hook_dir = '/usr/local/psa/handlers/before-local'
May 27 03:38:45 domain postfix-local[9806]: recipient[3] = 'info@domain.lt'
May 27 03:38:45 domain postfix-local[9806]: handlers dir = '/usr/local/psa/handlers/before-local/recipient/info@domain.lt'
May 27 03:38:45 domain postfix-local[9806]: call_handlers: call executable = '/usr/local/psa/handlers/info/10-spam-cHYvzG/executable'
May 27 03:38:45 domain spamd[30226]: spamd: got connection over /tmp/spamd_full.sock
May 27 03:38:45 domain spamd[30226]: spamd: using default config for info@domain.lt: /var/qmail/mailnames/domain.lt/info/.spamassassin/user_prefs
May 27 03:38:45 domain spamd[30226]: spamd: processing message <30c00c4165c1dee7319db0385354b41c@mail.bc.lt> for info@domain.lt:110
May 27 03:38:49 domain spamd[30226]: spamd: clean message (1.3/7.0) for info@domain.lt:110 in 3.8 seconds, 89810 bytes.
May 27 03:38:49 domain spamd[30226]: spamd: result: . 1 - AWL,FR_ALMOST_VIAG2,HTML_MESSAGE,RDNS_NONE scantime=3.8,size=89810,user=info@domain.lt,uid=110
,required_score=7.0,rhost=localhost,raddr=127.0.0.1,rport=/tmp/spamd_full.sock,mid=<30c00c4165c1dee7319db0385354b41c@mail.bc.lt>,autolearn=no
May 27 03:38:49 domain postfix-local[9806]: handlers_stderr: PASS
May 27 03:38:49 domain postfix-local[9806]: call_handlers: PASS during call '/usr/local/psa/handlers/info/10-spam-cHYvzG/executable' handler
May 27 03:38:49 domain spamd[30571]: prefork: child states: I
May 27 03:38:49 domain postfix-local[9806]: files: write buf 0xbfae8548[4096] to fd (7) error - (32) Broken pipe
May 27 03:38:49 domain postfix-local[9806]: files: cannot write chuck from 5 to 7 - (32) Broken pipe
May 27 03:38:49 domain postfix-local[9806]: LOG Unable to forward message to: marius@domain.lt
May 27 03:38:49 domain postfix-local[9806]: Unable to send mail for: marius@domain.lt
May 27 00:38:49 domain postfix/pickup[24364]: 71C72D6C0074: uid=110 from=<www-data@mail.bc.lt>
May 27 03:38:49 domain postfix/cleanup[9900]: 71C72D6C0074: message-id=<30c00c4165c1dee7319db0385354b41c@mail.bc.lt>
May 27 03:38:49 domain postfix/pipe[9805]: F27E5D6C006C: to=<info@domain.lt>, relay=plesk_virtual, delay=32215, delays=32212/0.03/0/3.9, dsn=4.2.1, stat
us=deferred (Message can not be delivered at this time )
May 27 03:38:49 domain postfix/qmgr[3306]: 71C72D6C0074: from=<www-data@mail.bc.lt>, size=1694, nrcpt=1 (queue active)
May 27 03:38:49 domain postfix-local[9902]: postfix-local: from=www-data@mail.bc.lt, to=marius@domain.lt, dirname=/var/qmail/mailnames
May 27 03:38:49 domain postfix-local[9902]: hook_dir = '/usr/local/psa/handlers/before-local'
May 27 03:38:49 domain postfix-local[9902]: recipient[3] = 'marius@domain.lt'
May 27 03:38:49 domain postfix-local[9902]: handlers dir = '/usr/local/psa/handlers/before-local/recipient/marius@domain.lt'
May 27 03:38:49 domain postfix-local[9902]: call_handlers: call executable = '/usr/local/psa/handlers/info/10-spam-Lgp4nG/executable'
May 27 03:38:49 domain spamd[30226]: spamd: got connection over /tmp/spamd_full.sock
May 27 03:38:49 domain spamd[30226]: spamd: using default config for marius@domain.lt: /var/qmail/mailnames/domain.lt/marius/.spamassassin/user_prefs

May 27 03:38:49 domain spamd[30226]: spamd: processing message <30c00c4165c1dee7319db0385354b41c@mail.bc.lt> for marius@domain.lt:110
May 27 03:38:54 domain spamd[30226]: spamd: clean message (-1.2/7.0) for marius@domain.lt:110 in 4.6 seconds, 1753 bytes.
May 27 03:38:54 domain spamd[30226]: spamd: result: . -1 - AWL,BAYES_05,RDNS_NONE scantime=4.6,size=1753,user=marius@domain.lt,uid=110,required_score=7.
0,rhost=localhost,raddr=127.0.0.1,rport=/tmp/spamd_full.sock,mid=<30c00c4165c1dee7319db0385354b41c@mail.bc.lt>,bayes=0.024401,autolearn=no
May 27 03:38:54 domain postfix-local[9902]: handlers_stderr: PASS
May 27 03:38:54 domain postfix-local[9902]: call_handlers: PASS during call '/usr/local/psa/handlers/info/10-spam-Lgp4nG/executable' handler
May 27 03:38:54 domain spamd[30571]: prefork: child states: I
May 27 03:38:54 domain postfix/pipe[9805]: 71C72D6C0074: to=<marius@domain.lt>, relay=plesk_virtual, delay=4.7, delays=0.01/0/0/4.7, dsn=2.0.0, status=s
ent (delivered via plesk_virtual service)
May 27 03:38:54 domain postfix/qmgr[3306]: 71C72D6C0074: removed
=================================================

This definately looks like the buggy behaviour for me. Since I can't submit a ticket, posting here.

 

[Nataliya Zagr]

Hello,

Please, try to disable the selinux:

/usr/sbin/setenforce permissive

And then check the issue

 

[JensB]

Problem still persists

Hi,

selinux is already disabled but the problem still persists. Does anyone maybe have another solution ?

Best regards,
Jens.

 

[NicolasC]

Hi,

I haven't seen this thread before... I have the same problem :

http://forum.parallels.com/showthread.php?t=90873

SE Linux is permissive and patches provided by Parallels dosen't solve the problem.

Brgds
Nicolas

 

[BMcKinney]

To delete the message from the queue, type mailq then using the Queue ID, run postsuper -d 0123456789ABC (0123456789ABC being the 13-char Queue ID).

This won't solve the issue that caused the problem, but it will remove the message from the queue so it isn't constantly annoying the user.

 

[NicolasC]

Yeah, I went beyond that : I have a croned script that analyses the queue and detects messages matching the conditions I posted in my thread http://forum.parallels.com/showthread.php?t=90873


Unfortunately, as you said, this solves nothing....

 

[NicolasC]

Up ?

Still not working and no patch from Parallels....

 

[nforde]

Repeated emails in Plesk 9.2.2

Plesk provided a patch for 9.2.1 but not 9.2.2 -

http://kb.odin.com/en/6451

Does anyone have a patch for 9.2.2!!??!? (it's a disgrace that Parallels haven't provided one yet).