Migration Manager breaks admin account

[Alexander Stamatis]

After migration admin account is broken...

You cannot administrate subscriptions owned by the admin, it generates errors and when you try to change your admin details you get the following errors.

I would like to know from parallels if there is a solution to this issue ? And definately is unfair to ask from people to pay support fees if the problem created is not caused by your customers.

ERROR: Zend_Db_Statement_Exception
Up Level
SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '1' for key 'PRIMARY'
0: Pdo.php:238
Zend_Db_Statement_Pdo->_execute(array)
1: Statement.php:283
Zend_Db_Statement->execute(array)
2: Abstract.php:433
Zend_Db_Adapter_Abstract->query(string 'INSERT INTO `smb_roles` (`id`, `name`, `isBuiltIn`, `ownerId`) VALUES (?, ?, ?, ?)', array)
3: Abstract.php:230
Zend_Db_Adapter_Pdo_Abstract->query(string 'INSERT INTO `smb_roles` (`id`, `name`, `isBuiltIn`, `ownerId`) VALUES (?, ?, ?, ?)', array)
4: Abstract.php:511
Zend_Db_Adapter_Abstract->insert(string 'smb_roles', array)
5: Abstract.php:924
Zend_Db_Table_Abstract->insert(array)
6: Row.php:171
Db_Table_Row->_executeInsert(array)
7: Row.php:130
Db_Table_Row->_doInsert()
8: Abstract.php:418
Zend_Db_Table_Row_Abstract->save()
9: Row.php:26
Db_Table_Row->save()
10: Client.php:122
Plesk_Smb_Bridge_Client::_createDefaultSmbRoles(integer '1', boolean true)
11: Client.php:48
Plesk_Smb_Bridge_Client::sync(object of type Client)
12: Client.php:431
Client->update()
13: cmd_server.php3:188
admin_ed(array, array)
14: admin_ed.php3:57
require(string '/usr/local/psa/admin/htdocs/server/admin_ed.php3')
15: plesk.php:68

 

[MargaritaK]

It looks like problem with MySQL server. I think it'll better to contact with our support or self try to fix problem with database server (may be this link helps you http://www.softwareprojects.com/res...l-duplicate-entry-for-key-primary-o-1844.html)

 

[Alexander Stamatis]

It looks like problem with MySQL server. I think it'll better to contact with our support or self try to fix problem with database server (may be this link helps you http://www.softwareprojects.com/res...l-duplicate-entry-for-key-primary-o-1844.html)

Thanks for your quick reply.

Followed instructions on the link. Did not solve the problem.

Your support does not support plesk licenses not directly purchased from parallels.
Before migration manager there was no problem. So this was caused by your migration manager I believe.

Other thoughts for solving this issue ?

Is there any way of dropping the admin account and recreating it from scratch ?