Plesk 11.5.30 Repository error: Transport error: unable to list directory: Curl error

[netsetter]

After upgrade to Plesk 11.5.30 trying to set up FTP-Backup Repository:

Repository error: Transport error: unable to list directory: Curl error: Access denied to remote resource

Logging in via normal FTP program works.

 

[MargaritaK]

Hello!
Make sure that ftp user of your repository has permissions for:
change directory (cd)
list directory (ls)
create directory (mkdir)
remove directory (rmdir)
upload file (put)
download file (get)

Also you can check the thread
http://forum.parallels.com/showthread.php?287891-Backup-works-only-local-no-ftp-(11-0-9-amp-11-5-29)
for possible solutions.

 

[netsetter]

I have found the problem, since after the upgrade to #6 the error still happens, I removed the / in the FTP Repository settings:

In Plesk it says:
Directory for backup files storage
For example, /myfolder/mybackups/

I also used to start my subdirectory (worked in Plesk < version 11.5) with the / like it is given in the example. Removing this slash at the beginning fixed this error.

So, please fix this bug or update the example phrase

 

[MargaritaK]

Hello!
Thank you for investigation. I reported your problem to developers. It will be fixed soon.

 

[RhysSt]

When will this issue be addressed?

Hello!
Thank you for investigation. I reported your problem to developers. It will be fixed soon.

Hi there,
I have the latest update of Parallels Plesk on Windows (11.5.30) and I am still having the same issue.
When is it likely to be resolved?

I can connect from my local FTP client, but not on my server.

Kind regards,
Rhys Stephens

Here's my dump: (As per http://forum.parallels.com/pda/index.php/t-287891.html)


C:\Users\Administrator>"%plesk_bin%\pmm-ras.exe" --check-repository --dump-stora
ge ftp://username@ftp.iozeta.com:20\MSSQL Backup --debug --ver
bose
[2013-11-15 19:01:16.087| 6248] INFO: pmm-ras started : "C:\Program Files (x86)\
Parallels\Plesk\admin\bin\pmm-ras.exe" --check-repository --dump-storage ftp://s
upport%40workitonline.com@ftp.iozeta.com:20\MSSQL Backup --debug --verbose
[2013-11-15 19:01:16.119| 6248] INFO: Repository 'ftp://ftp.iozeta.com:20\MSSQL'
: Initializing...
[2013-11-15 19:01:16.119| 6248] INFO: Transport: Get repository transport ftp://
ftp.iozeta.com:20\MSSQL
[2013-11-15 19:01:16.134| 6248] INFO: Transport: Init credentials for user 'supp
ort%40workitonline.com'
[2013-11-15 19:01:18.978| 6248] INFO: Repository 'ftp://ftp.iozeta.com:20\MSSQL'
: Initialized
[2013-11-15 19:01:18.978| 6248] INFO: Transport: List dir /
[2013-11-15 19:01:18.994| 6248] INFO: Ftp init url ftp://ftp.iozeta.com:20\MSSQL
/
[2013-11-15 19:01:18.994| 6248] INFO: Created temp file: C:\Program Files (x86)\
Parallels\Plesk\PrivateTemp/repo_transport_tmp_01cee1d8ddc14720
[2013-11-15 19:01:19.010| 6248] INFO: Ftp list dir
[2013-11-15 19:01:40.038| 6248] INFO: Curl output :
[2013-11-15 19:01:40.038| 6248] INFO: * About to connect() to ftp.iozeta.com por
t 20 (#0)
[2013-11-15 19:01:40.038| 6248] INFO: * Trying 82.129.64.220... * Timed out
[2013-11-15 19:01:40.054| 6248] INFO: * couldn't connect to host
[2013-11-15 19:01:40.054| 6248] INFO: * Closing connection #0
[2013-11-15 19:01:40.054| 6248] INFO: * Couldn't connect to server
[2013-11-15 19:01:40.069| 6248] INFO:
[2013-11-15 19:01:40.069| 6248] INFO: Curl error (7) : Couldn't connect to serve
r
[2013-11-15 19:01:40.116| 6248] INFO: CurlError[5ee489fb-02a3-4615-b635-b5fb54ce
e893]: Curl error: Couldn't connect to server [..\..\..\..\..\common\plesk-utils
\PMM\repository-transport\ftp.cpp:457]
plesk::tFtpConnection::List
Repository error: Transport error: unable to list directory: Curl error: Couldn'
t connect to server
[2013-11-15 19:01:40.147| 6248] INFO: pmm-ras finished. Exit code: 1

 

[InderS]

it is still a bug it should be resolved shortly.

 

[Ma3xl3]

Got the same problem on ubuntu :/

 

[Garcia65]

Still getting this error on Centos 6 even after upgrade to plesk 12.