Problem with sending E-Mail

[Fabhino22Elz]

Hello,

i have a Problem with sending an E-Mail to a Customer.

I try to send it with my info@adress to the the adress info@customername.de

But if i send it, it comes in at my info@adress.

First i thought it is a problem with the responder so we asked him if there is any problem by recieving our emails.

He answered with no and said there must be a problem with our email system. Further he send us this informations here:

# grep info@yourshoppartner.de maillog
Oct 4 15:47:03 japanwelt1 postfix/smtp[1327]: 5C2071840380: to=info@yourshoppartner.de, relay=webmail.yourshoppartner.de[82.165.207.126]:25, delay=0.69, delays=0.21/0/0.16/0.32, dsn=4.7.1, status=deferred (host webmail.yourshoppartner.de[82.165.207.126] said: 451 4.7.1 Service unavailable - try again later (in reply to DATA command))
Oct 4 15:54:53 japanwelt1 postfix/smtp[2101]: 5C2071840380: to=info@yourshoppartner.de, relay=webmail.yourshoppartner.de[82.165.207.126]:25, delay=471, delays=471/0/0.1/0.39, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 425752D4E25)

But the service is not unavailable. I can recieve and send mails to any other client.

So what could be the problem here?

Greetings

 

[UFHH01]

Hi YourShopPartner,

pls. start with your investigations with the help of:

=> [HUB] Mail delivery fails: 451 4.7.1 Service unavailable​

... and in case that you need further help from the Plesk Forum Community, pls. inform us about the output of the example commands, as suggested at the KB - article.

 

[Fabhino22Elz]

Sorry, i get the Message that the Site nit exists:

https://support.plesk.com/hc/en-us/articles/21391816

oops 404
The page you were looking for doesn't exist
You may have mistyped the address or the page may have moved

 

[UFHH01]

Hi YourShopPartner,

sorry... the KB - article - link was incorrect. I edited my previous post for you.

 

[Fabhino22Elz]

I tried this. There was no Error Message Coming up. I tried again but still it shows up that Problem...

Here is the Maillog from the Time, where i tried to send the E-Mails again:

Oct 19 23:32:36 yourshoppartner postfix/smtpd[16437]: connect from p548F33F3.dip0.t-ipconnect.de[84.143.51.243]
Oct 19 23:32:37 yourshoppartner postfix/smtpd[16437]: 054D313D92C: client=p548F33F3.dip0.t-ipconnect.de[84.143.51.243], sasl_method=DIGEST-MD5, sasl_username=info
Oct 19 23:32:37 yourshoppartner journal: greylisting filter[16441]: Starting greylisting filter...
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: _mh_fork(): unrecognized status code '5'
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: Error during 'grey' handler
Oct 19 23:32:37 yourshoppartner postfix/cleanup[16440]: 054D313D92C: message-id=<005601d34921$c910dbb0$5b329310$@yourshoppartner.de>
Oct 19 23:32:37 yourshoppartner check-quota[16442]: Starting the check-quota filter...
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: handlers_stderr: SKIP
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: SKIP during call 'check-quota' handler
Oct 19 23:32:37 yourshoppartner spf[16444]: Starting the spf filter...
Oct 19 23:32:37 yourshoppartner spf[16444]: SPF status: PASS
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: handlers_stderr: PASS
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: PASS during call 'spf' handler
Oct 19 23:32:37 yourshoppartner drweb[16445]: Starting the drweb filter...
Oct 19 23:32:37 yourshoppartner qmail-queue[16445]: scan: the message(drweb.tmp.5uig4x) sent by info@yourshoppartner.de to info@japanwelt.de is passed
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: handlers_stderr: PASS
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: PASS during call 'drweb' handler
Oct 19 23:32:37 yourshoppartner dk_sign[16447]: Starting the dk_sign filter...
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: handlers_stderr: PASS
Oct 19 23:32:37 yourshoppartner /usr/lib64/plesk-9.0/psa-pc-remote[11644]: PASS during call 'dd51-domainkeys' handler
Oct 19 23:32:37 yourshoppartner postfix/qmgr[11437]: 054D313D92C: from=<info@yourshoppartner.de>, size=15465, nrcpt=1 (queue active)
Oct 19 23:32:37 yourshoppartner postfix-local[16449]: postfix-local: from=info@yourshoppartner.de, to=info@yourshoppartner.de, dirname=/var/qmail/mailnames
Oct 19 23:32:37 yourshoppartner spamassassin[16450]: Starting the spamassassin filter...
Oct 19 23:32:37 yourshoppartner spamd[16430]: spamd: connection from localhost.localdomain [127.0.0.1]:56842 to port 783, fd 5
Oct 19 23:32:37 yourshoppartner spamd[16430]: spamd: using default config for info@yourshoppartner.de: /var/qmail/mailnames/yourshoppartner.de/info/.spamassassin/user_prefs
Oct 19 23:32:37 yourshoppartner spamd[16430]: spamd: processing message <005601d34921$c910dbb0$5b329310$@yourshoppartner.de> for info@yourshoppartner.de:30
Oct 19 23:32:37 yourshoppartner dovecot: imap-login: Login: user=<info@yourshoppartner.de>, method=DIGEST-MD5, rip=84.143.51.243, lip=82.165.207.126, mpid=16457, TLS, session=<zbRcGO1bftZUjzPz>
Oct 19 23:32:39 yourshoppartner spamd[16430]: spamd: clean message (-1.1/7.0) for info@yourshoppartner.de:30 in 1.8 seconds, 15785 bytes.
Oct 19 23:32:39 yourshoppartner spamd[16430]: spamd: result: . -1 - ALL_TRUSTED,DKIM_SIGNED,DKIM_VALID,DKIM_VALID_AU,HTML_MESSAGE,SPF_PASS scantime=1.8,size=15785,user=info@yourshoppartner.de,uid=30,required_score=7.0,rhost=localhost.localdomain,raddr=127.0.0.1,rport=56842,mid=<005601d34921$c910dbb0$5b329310$@yourshoppartner.de>,autolearn=ham autolearn_force=no
Oct 19 23:32:39 yourshoppartner dk_check[16458]: Starting the dk_check filter...
Oct 19 23:32:39 yourshoppartner dk_check[16458]: DKIM verify result: DKIM verification (d=yourshoppartner.de, 1024-bit key) succeeded
Oct 19 23:32:39 yourshoppartner dovecot: service=lda, user=info@yourshoppartner.de, ip=[]. msgid=<005601d34921$c910dbb0$5b329310$@yourshoppartner.de>: saved mail to INBOX
Oct 19 23:32:39 yourshoppartner postfix/pipe[16448]: 054D313D92C: to=<info@yourshoppartner.de>, orig_to=<info@japanwelt.de>, relay=plesk_virtual, delay=2.1, delays=0.27/0.01/0/1.8, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
Oct 19 23:32:39 yourshoppartner postfix/qmgr[11437]: 054D313D92C: removed
Oct 19 23:32:39 yourshoppartner spamd[16429]: prefork: child states: II
Oct 19 23:32:39 yourshoppartner postfix/smtpd[16437]: disconnect from p548F33F3.dip0.t-ipconnect.de[84.143.51.243]
Oct 19 23:33:08 yourshoppartner dovecot: service=imap, user=info@yourshoppartner.de, ip=[84.143.51.243]. Logged out rcvd=15521, sent=3799

 

[UFHH01]

Hi YourShopPartner,

did you see the additional links at the bottom of the HUB - KB - article?

Apart from that, your provided log shows a "greylisting" - error, but the message has still been successfully delivered:

... saved mail to INBOX

Pls. consider to open a NEW bugreport, if you think that this error should be reported and under investigation:

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