Issue to add email in outlook or iphone

[bashaclick]

Server operating system version

Ubuntu 22.04

Plesk version and microupdate number

18.0.74

Hello,
I have issue I can't add my email in outlook which was working fine but now show me error account and idea! but in webmail or Thunderbird worked fine

 

[Raul A.]

Hi,

What do you have in the maillog when the error is encountered? Monitor it while you click the button in Outlook.

Can you also show us what options you have when you toggle the show advanced settings button?

 

[bashaclick]

See this is advance , regarding log any idea how i can get it ?

 

[Raul A.]

Hi,

You should also set the email address and password in the SMTP settings. Change the none dropdown.

For the maillog, there is the logbrowser extension (Log Browser extension - Plesk) or via SSH, logged in as root, in /var/log/maillog.

 

[bashaclick]

Thank you Raul

I did for the SMTP setting but same issue

this is log

2025-12-31 19:44:12	info	courier-imaps [1797879]	ip=[::ffff:52.96.237.77], couriertls: read: error:0A000416:SSL routines::sslv3 alert certificate unknown
2025-12-31 19:43:56	debug	courier-imaps [1797879]	Connection, ip=[::ffff:52.96.237.77], port=[24140]

 

[Raul A.]

The log entry indicates the email client doesn't use any TLS version used by the server or the server doesn't use any of the TLS versions used by Outlook.

Are you using a recent Outlook version?

You can try to replace Courier with Dovecot from Plesk installer.

 

[bashaclick]

I tried to change to dovecot and showed me

× dovecot.service - Dovecot IMAP/POP3 email server
Loaded: loaded (/lib/systemd/system/dovecot.service; disabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Thu 2026-01-01 14:43:14 CET; 1min 43s ago
Docs: man:dovecot(1)
Home | Dovecot CE
Process: 8548 ExecStart=/usr/sbin/dovecot -F (code=exited, status=89)
Main PID: 8548 (code=exited, status=89)
CPU: 12ms


Any IDEA